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IT Help Desk Specialist-Multilingual (English + FR/IT/DE/ES)

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Employer: Optima Solutions Services
Domain:
  • Customer Support - Client Service
  • IT Hardware
    • Job type:: full-time
    Job level: 1 - 5 ani experienta
    Location:
  • Brasov
  • BUCURESTI
  • Iasi
    • nationwide
    Updated at: 23-06-2025
    Remote work: Remote

    We are looking for a passionate and customer-oriented IT Help Desk Specialist
    In this role, you’ll provide technical assistance to end-users across Europe, ensuring smooth operation and prompt issue resolution.

    🔧 Your Responsibilities

    • Provide 1st line IT support (via phone/email/ticketing) to users
    • Troubleshoot hardware, software, network, and application issues
    • Escalate complex incidents to Level 2/3 when needed
    • Maintain accurate documentation of cases and solutions
    • Guide users through step-by-step solutions with patience and clarity
    • Collaborate with external partners
    ✅ Requirements
    • 2–3 years experience in IT Help Desk / Technical Support
    • Solid understanding of Windows OS, Microsoft 365, VPN, remote tools
    • Excellent communication skills in English and one of the following languages:
      • French 🇫🇷
      • Italian 🇮🇹
      • German 🇩🇪
      • Spanish 🇪🇸
    • Familiarity with ticketing systems (e.g., ServiceNow, Zendesk, Jira)
    • Customer-first attitude & ability to stay calm under pressure
    • Adaptability, resilience, and solution-focused mindset

    Benefits

    • Performance bonus
    • Special events bonus (ex: Easter, Christmas)
    • Medical subscription
    • Trainings
    • Courses
    • Extra days off
    • Laptop
    • Meal vouchers

    Locuri de munca Customer support - Client service
    Locuri de munca IT Hardware
    Locuri de munca Optima Solutions Services ( 4 )